# OxeChat

> OxeChat is OxeFlow's omnichannel platform: WhatsApp (official API), Instagram Direct, Messenger, email, web chat and Telegram in a single inbox — with CRM, Kanban, AI-assisted service and reports. Deployed and operated by OxeFlow.

OxeChat is the omnichannel customer-service platform deployed and operated by OxeFlow (Brazil), a Meta Tech Provider. The site is available in Portuguese, English and Spanish.

Every page below is also available as Markdown via content negotiation (`Accept: text/markdown`).

## Pages

- [Português](https://oxe.chat/): OxeChat é a plataforma omnichannel da OxeFlow: WhatsApp (API oficial), Instagram Direct, Messenger, e-mail, webchat e Telegram numa caixa de entrada só — com CRM, Kanban, IA no atendimento e relatórios. Implantada e operada pela OxeFlow.
- [English](https://oxe.chat/en): OxeChat is OxeFlow's omnichannel platform: WhatsApp (official API), Instagram Direct, Messenger, email, web chat and Telegram in a single inbox — with CRM, Kanban, AI-assisted service and reports. Deployed and operated by OxeFlow.
- [Español](https://oxe.chat/es): OxeChat es la plataforma omnicanal de OxeFlow: WhatsApp (API oficial), Instagram Direct, Messenger, correo, chat web y Telegram en una sola bandeja de entrada — con CRM, Kanban, IA en la atención e informes. Implantada y operada por OxeFlow.

## Product facts

- Channels: WhatsApp, Instagram Direct, Messenger, Email, Website chat, Telegram
- Included in the platform: inbox, 360° CRM, Kanban (manual use or the customer's own automations via UI/API), teams and permissions, auto-assignment, SLA, CSAT, reports, API
- AI features for agents (usage billed by volume): Reply copilot, Audio transcription, Knowledge base
- Separate custom projects (scoped and priced after a diagnostic): OxeFlow-built automations and AI agents that run conversations end to end
- Deployment: implemented, hosted and operated by OxeFlow; data stored in Brazil

## FAQ (English)

- **What is OxeChat?** It's OxeFlow's omnichannel platform: WhatsApp, Instagram Direct, Messenger, email, website chat and Telegram in a single inbox, with CRM, Kanban, AI-assisted service and reports.
- **Does it use the official WhatsApp API?** Yes. The connection goes through Meta's official platform — OxeFlow is a Meta partner company (Tech Provider). The official API reduces operational risk and follows Meta's usage policies.
- **Can I keep the number I use today?** In most cases, yes. In the diagnostic we assess your current number and the best migration path for your operation.
- **How does Instagram fit in?** Through Direct messages, which arrive in the same queue as the other channels.
- **Who handles the deployment?** OxeFlow. We set up channels, teams, labels and pipelines, train your team and keep following the operation after it goes live.
- **What is platform and what is a project?** The platform includes the channels, the inbox, the CRM, the Kanban, teams, reports and the API — you use it manually or build your own automations. The AI features for agents are billed by usage volume. Custom automations by OxeFlow and end-to-end AI-led service are separate projects, with scope and investment defined after the diagnostic.
- **Does the AI reply on its own?** You decide. The AI can suggest replies for agents to review, transcribe voice notes and consult your company's knowledge base — billed by usage volume, as agreed in the proposal. End-to-end AI-led service is a custom OxeFlow project, scoped in the diagnostic.
- **Where is the data stored?** Conversations, contacts and attachments are stored in Brazil, on OxeFlow's own infrastructure in a data center in Fortaleza (CE), with restricted access, encrypted backups and continuous monitoring. When you use the AI features, only the necessary excerpt of the conversation is sent to the contracted AI provider to generate the reply.
- **What about LGPD (Brazil's data protection law)?** OxeChat is operated in compliance with LGPD (Law No. 13,709/2018). Your company is the controller of your customers' data; OxeFlow acts as the processor, handling data only to enable customer service and according to your instructions. Data-subject requests — access, correction, deletion — are handled with our team's support. Details in OxeFlow's privacy policy (in Portuguese).

## Contact

- WhatsApp: +55 85 99712-5569 (free 30-minute diagnostic call)
- E-mail: contato@oxeflow.com.br

## Optional

- [OxeFlow](https://oxeflow.com.br/en): the company behind OxeChat — operational intelligence and automation engineering. Its [llms.txt](https://oxeflow.com.br/llms.txt) lists agent APIs (MCP/A2A).
- [OxeChat on the OxeFlow website](https://oxeflow.com.br/en/omnichannel-platform)
- [Sitemap](https://oxe.chat/sitemap.xml)